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Help desks and support forumsBeginner's guide to web hostingYou've paid for your hosting, but now something has happened, do these companies offer support? Thankfully, yes the good ones do offer very good support.Typically a web hosting company will let you send a help desk ticket that their staff will look over and respond to via e-mail. Response times vary based on the host and the nature of the question, but it's generally not a long wait. There is also usually a knowledge base of common previous questions and answers. Many hosting companies also offer support forums, which are incredibly valuable resources for more general web site questions. "My website is down" belongs at the help desk, but "How do I...?" might be a great forum question. Going beyond a selected knowledge base, these forums hold all the questions and answers people have given before. Plus, when it's time to answer your question you get numerous staff members and other customers who provide feedback and answers. It can be very helpful to have as many sets of eyes as possible on your problem - one person might not understand it as you asked it but the next one will. Inevitably something will go wrong with your site, be it your own fault or the web hosting company's. Thankfully, even the most inexpensive hosting plans (but not free ones) from reputable companies offer great support through their help desks and sometimes a forum. Hostgator - Unlimited Domain Hosting Only $9.95 a Month 80,000+ happy customers. Free shopping cart, free domain reg. 24/7 live toll-free support. Plans for any size business. Easy Web Hosting $6.95 Reliable web hosting from Yahoo! Web Hosting - 35% off for a limited time! GoDaddy.com Hosting Plans 350GB storage & 2500GB transfer for only $6.95 - Lunarpages |
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